Rubbish Removal Twickenham Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Twickenham provides waste collection and rubbish removal services in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Rubbish Removal Twickenham, we, us or our means the rubbish removal service provider supplying waste collection and related services.
1.2 Customer, you or your means the individual or business who requests or uses our services.
1.3 Services means any rubbish removal, waste collection, bulky waste clearance, house or office clearance, garden waste removal or related services that we agree to provide.
1.4 Premises means the property, site or location at which the Services are to be performed.
1.5 Waste means any items, materials or rubbish that you ask us to collect and remove, subject to these Terms and applicable waste regulations.
2. Scope of Services
2.1 We provide rubbish removal and waste collection services for domestic and commercial customers, including the collection, loading and transportation of Waste from your Premises to an authorised disposal, recycling or treatment facility.
2.2 Unless expressly agreed in writing, our Services do not include cleaning, dismantling of fixtures, disconnection of utilities, access works or repairs to your Premises.
2.3 We reserve the right to refuse to collect certain items, including but not limited to hazardous, illegal or prohibited Waste, or items that cannot be safely handled or transported in our reasonable opinion.
3. Booking Process
3.1 You may request a booking by contacting us via telephone, email or any other communication channels we make available. When making a booking, you must provide accurate and complete information about the Premises, access arrangements, the type and approximate volume or weight of Waste, and any other relevant details.
3.2 We may provide an initial price estimate based on the information you supply. This estimate is not a final quote and may be adjusted on site after our team has inspected the Waste and assessed the work required.
3.3 Your booking will be confirmed when we have accepted your request and provided a booking confirmation, which may be given verbally, by email or by message. We may refuse any booking at our discretion.
3.4 You are responsible for ensuring that a person authorised by you is present at the Premises at the agreed time of collection to grant access, confirm the items to be removed and approve any changes to pricing where applicable.
4. Access and Site Conditions
4.1 You must ensure that we have safe, unobstructed and reasonable access to the Premises and to the Waste that is to be collected, including any communal or shared areas.
4.2 You must inform us in advance of any special access requirements, restrictions, parking limitations or other factors that may affect our ability to perform the Services, such as height restrictions, time limits, loading bay rules or controlled parking zones.
4.3 If parking charges, congestion charges or similar fees apply for access to the Premises, you are responsible for these costs unless we have agreed otherwise in writing. Such charges may be added to the final invoice.
4.4 If access to the Premises is unsafe, significantly restricted, or not as described at the time of booking, we may cancel or postpone the job, or charge additional fees to cover extra time, labour or equipment required.
5. Pricing and Payment
5.1 Our prices may be based on volume, weight, type of Waste, labour time, distance, access conditions or a combination of these factors. The final price will be confirmed on site once our team has inspected the Waste.
5.2 All prices are quoted in pounds sterling and may be subject to VAT or similar taxes where applicable. Any such taxes will be clearly stated on your invoice.
5.3 Unless we agree otherwise in writing, payment is due in full immediately upon completion of the Services. We may accept payment by cash, debit card, credit card or bank transfer, subject to availability and any limits we impose.
5.4 For business customers or larger projects, we may agree a different payment schedule, such as partial payments, deposits or payment on invoice. Any such terms must be agreed in writing prior to the commencement of Services.
5.5 If you fail to make payment when due, we reserve the right to charge interest on the outstanding amount at the statutory rate, and to recover any reasonable costs incurred in pursuing late payment, including legal and debt collection costs.
6. Cancellations and Rescheduling
6.1 You may cancel or reschedule your booking by giving us as much notice as reasonably possible. Cancellations or changes must be communicated using our published contact methods.
6.2 If you cancel more than 24 hours before the scheduled start time, no cancellation fee will normally apply, unless we have incurred specific costs on your behalf, in which case we may charge a reasonable amount to cover those costs.
6.3 If you cancel within 24 hours of the scheduled start time, or if we are unable to carry out the Services due to your failure to provide access or necessary information, we may charge a cancellation fee to cover our time and any costs incurred.
6.4 We will use reasonable endeavours to arrive at the Premises within the agreed time window. However, times are approximate and subject to traffic, weather, vehicle issues and other factors beyond our control. In the unlikely event of a significant delay or need to reschedule, we will contact you as soon as reasonably practicable. We shall not be liable for any loss or inconvenience caused by such delay, save as required by law.
7. Customer Obligations
7.1 You confirm that you are either the owner of the Premises or have the necessary authority and permission to allow us to access the Premises and remove the Waste.
7.2 You must ensure that the Waste presented for collection belongs to you or that you have full right and authority to arrange for its removal and disposal.
7.3 You agree not to present for collection any Waste that is hazardous, explosive, highly flammable, pressurised, radioactive, clinical, biological, contaminated with asbestos or otherwise classified as special or hazardous waste under UK law, unless we have expressly agreed in writing to handle such Waste and you have provided all required documentation.
7.4 You must separate any items that you do not wish us to remove and clearly inform our team of any goods that are to remain on the Premises. We cannot accept responsibility for the removal of items that were not clearly identified as to be retained.
8. Waste Regulations and Disposal
8.1 We operate in accordance with relevant UK waste management legislation and guidance, including duties relating to the carriage, transfer and disposal of controlled waste.
8.2 We will transport Waste only to facilities that are properly licensed, permitted or exempt for the types of Waste we collect. Our aim is to maximise recycling and recovery where reasonably practicable.
8.3 Where required, a waste transfer note or similar documentation may be created to evidence the transfer of Waste from you to us. You must provide any information that is reasonably necessary for the proper classification and handling of the Waste.
8.4 We reserve the right to refuse any Waste that is incorrectly described, hazardous, illegal to handle or transport, or for which we do not hold the appropriate authorisations.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
9.2 Subject to clause 9.1, we shall not be liable for any indirect, consequential or special loss, including loss of profit, loss of business, loss of anticipated savings or loss of opportunity, arising out of or in connection with the provision of the Services.
9.3 Our total liability for any claim arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall be limited to the total amount paid or payable by you to us for the specific job in relation to which the claim arises.
9.4 You are responsible for protecting or removing any items that could be damaged during the course of the Services. While we take reasonable care when carrying out our work, we shall not be liable for normal wear and tear, minor scuffs or marks, or damage arising from pre-existing defects in your property or belongings.
9.5 If you believe that damage has been caused by our team, you must notify us in writing as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. You must provide details and, if requested, photographs or other evidence of the alleged damage.
10. Insurance
10.1 We maintain insurance cover that is appropriate for the nature of our business and Services, including public liability insurance to a level we consider reasonable.
10.2 Our insurance cover is subject to policy terms, conditions and exclusions. Any claim you make must be compatible with the scope of our insurance and with the limitations of liability set out in these Terms and Conditions.
11. Complaints and Disputes
11.1 If you have any concerns or complaints about our Services, please contact us as soon as possible so that we can attempt to resolve the issue promptly and fairly.
11.2 We will review your complaint, request any further information that may be required, and aim to provide a response within a reasonable timeframe. Where appropriate, we may offer a remedy such as a partial refund or a return visit to rectify a specific issue.
11.3 If a dispute cannot be resolved directly between us within a reasonable period, either party may pursue their rights through the courts or through any alternative dispute resolution process that may be mutually agreed.
12. Force Majeure
12.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, accidents, road closures, traffic incidents, strikes, industrial disputes, acts of government, public health emergencies or breakdown of equipment where proper maintenance has been carried out.
12.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact on the Services. Performance of our obligations shall be suspended for the duration of the event.
13. Data Protection and Privacy
13.1 We may collect and process personal data about you for the purposes of managing bookings, providing Services, issuing invoices and maintaining our records.
13.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal information to third parties and will only share it where necessary for the provision of Services, compliance with legal obligations or as otherwise permitted by law.
14. Amendments to these Terms
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, best practice or the operation of our business.
14.2 Any changes will take effect when the updated Terms and Conditions are made available. The Terms and Conditions applicable to your booking will be those in force at the time you make your booking, unless a change is required by law or regulatory authority.
15. Severability
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
15.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish removal and waste collection services.
By booking or using the Services of Rubbish Removal Twickenham, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
